服务主管-公寓前台Service Leader - Apartment Front Desk

岗位职责/职位描述
Celebrate the joy of life at Kerry Hotel, Pudong, the first of a new class of luxury hotels from the Shangri-La Group. With a premier city-center location and cutting-edge facilities, your stay is engaging at every turn.
Kerry Hotel Pudong offers 574 guestrooms and suites while boasting some of Shanghai’s most spacious and advanced conference and banqueting facilities. For work-life balance, we offer a well-equipped hotel sports and recreational facility in Shanghai, featuring vast exercise and spa options. The bon vivant in you would truly appreciate the exquisite cuisine orchestrated by renowned chefs across 3 restaurants. Top this off with a microbrewery, serving unique, handcrafted beers, and you may not see much of your room.
When night (or day) comes, you have the choice of spacious rooms and suites, plus serviced suites in The Residences at Kerry Parkside, just next to the hotel. Even getting to the hotel is a joy.
At Kerry Hotel Pudong, you soon realize there are no rules, only possibilities.
We are currently looking for a Service Leader – Apartment Front Desk to join our Front Office team.
As a Service Leader - Guest Relations, we rely on you to
Assist Service Apartment Manager to be responsible for the general administration and profitability of the Service Apartment including Reception, Breakfast Lounge and Residences at Kerry Parkside.
Supervises the Front Desk, provides personalized guest services and check-in and check-out of guests.
We are looking for someone who:
- Fluent in English (both written and spoken)
- Minimum of 1 year of experience in similar capacity in 5 star hotel
- Ability to interact
- Knowledge of computer
- Pleasant personality
- Able to work flexible hours
- Ability to multitasking on other position within Front office
上海浦东嘉里大酒店是香格里拉酒店集团旗下首家嘉里品牌酒店，在此您将体验到别样的惊喜和生活的无穷乐趣。
酒店位于浦东核心腹地， 一应俱全的先进设施、独特简约的设计与热情自然的服务使其成为现代灵动生活的富集之地。设备精良的健身场所，覆盖3层6,000平方米
上海浦东嘉里大酒店拥有574间客房及套房，超过8500平方米的会议室及宴会场地。酒店开设了总面积达6000平方米的健身俱乐部，提供丰富的健身及Spa护理项目，致力于为宾客营造一个工作和生活相均衡的环境。钟爱美食的您可在酒店的三家餐厅尽情探索令人兴奋的料理精选。而在圆满的一天结束之际，再没有比到酿酒坊品尝一杯酿酒大师手工制作的新鲜啤酒更好的选择了。
夜幕降临时分，无论您选择下榻于宽敞的客房和套房，抑或入住毗邻酒店的浦东嘉里城公寓，豪华舒适的享受从不分白昼与黑夜。
在浦东嘉里大酒店，您会很快意识到这里没有惯例，一切皆有可能。
工作概述
时刻协助公寓经理履行管理职能，监测客人满意度、安全感和员工的行为。对公寓前台接待、早餐酒廊及服务公寓前厅部分进行整体管理，并注重各部门的利润状况。
管理前台，提供优质的对客服务和入住退房手续。
岗位要求
- 流利的英文口语及书写能力
- 至少有1年同等五星级酒店工作经验
- 善于交际和专业的服务意识
- 电脑知识
- 开朗的性格
- 能适应灵活的工作时间
- 能适应前厅部其他岗位的职位轮换