前台接待主管

·Conducts shift briefings toensure hotel activities and operational requirements are known 进行有效的交接班简报工作，以明确酒店活动和运营要求
·Supervise front officeoperations during assigned shift including:
在当班期间监督前厅部运营情况，包括：
o   Maintenance of guest information
    维护客户信息
o   Maintenance of informationabout local events
    维护当地活动的信息
o   Compile occupancy statistics
    统计入住情况
o   Supervise the use of he publicaddress system
    监督公共广播系统的使用
o   Supervise group bookings
    监督团组预订情况
o   Assisting with seriouscomplaints
    协助解决严重投诉问题
        Supervise cashiering activitiesduring shift including:
     在当班期间监督收银活动，包括：
o   Cash handling and bankingprocedure
    现金处理和银行业务程序
o   Dealing with irregular payments
    处理非法支付情况
o   Instructing staff in creditpolicies and facilities
    就信用政策和设备对员工进行指导
o   Instructing staff in cashsecurity procedures
    就现金安全程序对员工进行指导
o   Carry out debtor control实施应收帐款控制
o   Prepare reports准备财务报告
o   Supervise the cashiering system对收银系统实施监管
·Works with Superior and HumanResources on manpower planning and management needs与上级领导和人力资源部一起进行人力规划和管理需求。
·Works with Superior andDirector of Finance in the preparation and management of the Department’sbudget.与上级领导和财务总监一起编制和管理部门预算。