Floor Supervisor 楼层主管

1.To report for duty punctually wearing the correct uniform and name badge at all times.
正确着工装和佩戴铭牌上岗。
2.To provide a courteous and professional service at all times.时刻提供礼貌和专业的服务。
3.Greets and is courteous to all guest and colleagues, uses eye contact and always offers assistance.
对待所有客人和同事要彬彬有礼、热情，用眼睛交流并时刻提供帮助。
4. have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.
对饭店的规章制度、卫生、健康安全有明确的了解。
5.To ensure the cleanliness of guestrooms, and ensure maximum guest satisfaction, adhering to the standard required by our hotel.
确保所有客房按饭店标准清洁，同时保证客人最大程度的满意。
6.To maintain good working relationships with your own colleagues, and all other departments.
与本部门及其它部门的同事保持良好的工作关系。
7.To supervise Room Attendant and inspect guest rooms and surround service areas. Paying attention to details by keeping the international standard of room cleanliness and product maintenance adhering to standard required by our hotel.
管理客房服务员并检查客房及环绕服务区域的卫生，注意从饭店的全局出发并根据要求建立国际化的卫生标准。
8.To prepare duty rosters of Housekeeping Attendants.
编排服务员的排班表。
9.To check all the guest rooms, VIP in-house, VIP arrival and long staying guests.
检查所有客房，重要客人的房间以及重要客人的到达，以及常住客人的房间卫生。
10.To report and follow up on repair and maintenance.
报告和跟踪维修和保养情况。
11.To document all daily activities and events such as guest complaints and habits in the logbook.
记录日常所有的活动，例如客人的投诉和喜好等。
12.To attend to guest requests and complaints. Takes corrective action.
采用正确的方式处理客人的要求和投诉。
13.To carry out any other reasonable duties and responsibilities as assigned.
执行其它所赋予的任务。
14.To perform secondary duties as assigned by the Executive Housekeeper. And Assistant Executive Housekeeper.
执行行政管家行政副管家所分配的其它次要的任务。
15.To report on adverse guest comment as and when required.
必要时向上级报告客人的意见和批评。
16.To report and record Lost and Damaged items in the supervisor’s logbook.
在主管记录表上报告和记录丢失和损坏的物品。
17.Record daily events in the logbook and follow up on previous information reported by outgoing supervisor daily.
记录日常事件并继续向下一班主管的做好交班。
18.To assist in the inventory of guestroom linen.
协助客房布草的盘点。
19.Prepares supervisor’s report, accomplishes requisition from and maintenance work orders.
准备主管报告，完成维护工作需求。
20.Collects R.A.’s reports and keys for submission to Housekeeping office.
收集客房服务员工作报告和钥匙并将其上交到办公室文员处。
21.Reports and turns over any items left by guests to Lost & Found in-charge.
提醒员工报告并上交任何客人的遗留的物品。
22.To check on the standard of "Turn down services".
中班主管检查夜床服务是否符合标准。