人力资源部总监

l Maintain complete knowledge at all times of:
始终保证完善的知识架构系统：
l All hotel features/services, hours of operation.
酒店所有功能、服务，运营时间。
l Daily house count and expected
arrivals/departures.
每日房屋数量及预期的人数。
l Scheduled in-house group activities, locations
and times.
计划团队活动的时间、地点。
l All hotel and departmental standards and
procedures.
了解酒店各个部门的执行标准和程序。
l Access all function of computer system according
to established procedures and standards.
根据既定程序和标准，访问计算机系统的所有功能。
l Inspect grooming and attire of staff; rectify any
deficiencies.
检查员工的仪容仪表，对不足处加以改进。
l Constantly monitor Human Resources staff
performance in all phases of service and job functions, ensuring that all
procedures are carried out to departmental standards; rectify any
deficiencies with respective personnel.
持续监控人力资源员工在所有服务和工作职能阶段的表现，确保所有程序都遵循部门标准，纠正不足。
l Tour each department daily; look for safety
hazards and check staff adherence to hotel policies and procedures.
每日巡查各个部门；发觉安全隐患并检查员工是否遵循酒店的政策和程序。
l Monitor the staffs' interaction with guests and
employees ensuring prompt and courteous service; resolve discrepancies with
respective personnel.
监督员工与客人的互动，确保为客人提供礼貌的服务，解决差异问题。
l Maintain current Human Resource status of all
management personnel;
保持所有管理者的现有人力资源状态。
l Maintain files on all current laws regarding
Human Resources on:
维护所有现行的与人力资源相关的法律文件
l Union (where applicable)
联合（适用）
l Workers Compensation
员工赔偿
l Immigration
移民
l Unemployment
失业率
l Develop and maintain current job descriptions for
all hotel positions.
开发并维护酒店现行的职位描述。
l Identify and use outside recruiting sources,
minimizing hotel costs.
识别和使用外部招聘资源，最大限度的降低酒店成本。
l Ensure that the application, screening, interview
and hiring process for all candidates is carried out in accordance with hotel
policy and procedures.
确保所有候选人的申请、筛选、面试和招聘流程都是按照酒店的政策和程序进行的。
l Develop and participate in an orientation program
for all new hires.
制定并参与新员工的入职培训。
l Ensure accurate maintenance of all employee
files.
确保所有员工档案的正确维护。
l Identify and coordinate outside training sources,
which address the hotel's training needs.
协调外部培训资源，以解决酒店的培训需求。
l Conduct, monitor, and critique in-house training
programs/sessions.
监控内部人力资源培训课程。
l Provide feedback to Human Resources staff on
their performance. Handle disciplinary
problems and counsel employees according to hotel standards.
为人力资源工作人员提供反馈意见。按照酒店标准处理纪律问题并开导员工。
l Establish guidelines for performance reviews on
all employees. Ensure completion and
placement in employees' files.
制定对所有员工的绩效考核准则。确保员工档案存放完好。
l Establish progressive discipline procedures;
monitor compliance with such; conduct counseling sessions with employees;
ensure documentation and placement of records in employees' files.
建立健全纪律章程，监督员工遵守相关制度，并对员工进行辅导，确保员工档案中的文件和记录。
l Ensure exit interviews are being
conducted/offered to with all terminated employees; ensure placement of
documentation in employees' files.
与员工进行离职/雇佣面谈；确保员工档案存放完整。
l Audit Finance employee benefits’ records as
scheduled.
审核财务员工福利的记录。
l Conduct audits on hotel payroll records as
scheduled, verifying accuracy of titles, rates and status.
对酒店工资记录按计划进行审核，核实标题、费率和状态的准确性。
l Complete and maintain current records on a
competitive wage and benefit survey for all hotel positions.
完成并保持现有的记录，以有竞争力的工资和福利调查所有酒店的位置。
l Investigate, complete documentation and
coordinate worker's compensation, ensuring entitlement of payments.
调查、完成文件和协调工作人员的薪酬，确保支付的权利 。
l Secure and coordinate non-cost benefits for
employees (i.e., movie tickets, discounts, credit union).
保护和协调员工的非成本效益（即电影票，折扣，信用社）。
l Develop and coordinate employee incentive and
recognition programs.
发展并协调激励员工和认证的课程。
l Plan and coordinate with the Executive Committee
all employee social and sports activities (i.e., awards banquet, quarterly
mgmt. outings).
计划并协调行政委员会全体员工参与社会和体育活动（即颁奖晚会，季度管理，郊游）。
l Contact local organizations and establish Charity
projects which the hotel can become involved with to promote positive public
relations with the local community.
联系当地组织并建立酒店可以参与的慈善项目，以促进与当地社区的积极的公共关系。
l Coordinate local sources to assist with
relocation needs. Maintain information
on area for relocated hotel personnel.
协调当地资源，协助搬迁需求。维护人员安置区的信息。
l Oversee the preparation & distribution of
quarterly newsletter.
负责季度通讯的准备和发放。
l Update the employee handbook as changes occur.
在发生变化时更新员工手册。
l Schedule and direct employee locker audits.
对员工更衣室进行审核。
l Prepare Human Resources budget annually. Track actuals to forecast and keep expenses
within budget.
每年填报人力资源预算。将实际值的预测和费用控制在预算范围内。
l Maintain confidentiality and security of employee
and hotel records. Prepare and send all designated corporate reports.
维护员工和酒店记录的保密性和安全性。准备并发送所有指定的公司报告。
l Foster and promote a cooperative working climate,
maximizing productivity and employee morale.
促进合作的工作氛围，最大限度地提高效率和员工的士气。
l Follow up on assignments and special projects
given by the General Manager.
跟进总经理分配的任务和特殊项目。