餐厅经理 Outlet Manager

•Always maintain a high level of customer service awareness throughout the work process.
在整个工作过程中，始终保持高度的客户服务意识。
•Maintain a positive work attitude, do your job well, and take the initiative to solve problems, and always be able to communicate clearly with guests or colleagues.
保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
•Be able to make comments or suggestions that are beneficial to the operation of the hotel and the environment.
能够提出对酒店的运作及环境有益的意见或建议。
•Be able to actively recommend hotel services and facilities to guests and suppliers.
能够积极的向客人及供应商推荐酒店的服务及设施。
•In the process of work, you can do your job well and ensure the safety of yourself and others.
在工作过程中能够做好本职工作，保证自己及其他人的安全。
•Create a work environment where every employee is focused on how to create "a special experience" for guests and provide exceptional customer service.
建立一种每个员工都关注如何能为客人创造“一次特殊经历”，提供非凡客户服务的工作环境。
•Take appropriate measures on how to improve customer service.
就如何改进对客服务采取相应的措施。
•Respond to guest complaints and suggestions in a positive manner and give feedback to the food and beverage manager with the necessary information.
以积极的态度处理客人的投诉及建议，并把必要的信息反馈给餐饮部经理。
•Familiarity with departmental service standards.
熟悉部门服务标准。
•Service standards can be clearly explained to other employees.
可以清楚的向其他员工解释服务标准。
•Ability to evaluate the performance of other employees against service standards.
能够按照服务标准评估其他员工的工作表现。