Front Desk Attendant 前台接待

通过发展和客人间的友好、个性化的关系来鼓励客人成为忠实客户
凡事以客人关系为优先，同时也要尊重管理规程
预见并顾及到客人的需求
处理客人的投诉/或意见，提供最快的回应
在遵守内部流程的基础上照顾客人的入住和退房体验
维护与宾客关系部的优质关系，并确保有效的互补
根据预定部上班时间，可处理客人预订
负责当班现金
有可能要求准备发送账单到债务方
为提高销售，促销酒店范围内的服务
执行并主动支持酒店的价格政策以便提高每间可销售房的收入
推销适合客人需求的销售品牌和/或集团下的忠实项目，
 
Helps encourage customer loyalty by developing friendly, personalized relationships
Gives priority to guest relations, while taking care to respect administrative procedures
Anticipates guests' needs and takes them into consideration
Handles any guest complaints and/or remarks; Provides a response as soon as possible
Takes care of the arrival and departure processes for guests in compliance with internal
Maintains excellent relations with the GRM, ensuring their activities complement each other
Depending on the reservation department working hours, may handle reservations
Manages the cash under his/her responsibility
May be asked to prepare and send reminder invoices to debtors
Promotes the hotel's range of services in order to increase sales
Applies and actively supports the hotel's pricing policy in order to increase REVPAR
Promotes the brand and/or Group loyalty program, adapting the sales pitch to suit the guest's needs