前厅部副经理 Assistant Front Office Manager

定期主持召开部门沟通会并确保部门例会和会议切实有效且在必要时进行指导。
Conducts regular communications meetings andensures that departmental briefings and meetings are effective and conducted asnecessary.
汇报值班日志中所记录的所有事件（公布在 Lotus数据库中）。
Reports all daily occurrence of the Hotel in the AssistantManager’s Log record found in Lotus Notes database.
仔细跟进每项任务并确保在交接班前完成。检查所有未尽事项，且负责到底。
Follows through closely all tasks that need to beattended to and ensure full completion by end of shift. Checks through for anyoutstanding matter and assumes full responsibility for uncompleted tasks.
分析客房价差，检查是否有所出入。
Audits the room rate variance to check fordiscrepancy.
抽查客人的入住登记卡，确保准确录入客人资料。
Spot check all arrival registrationcards and ensures details are entered accurately.
所有与客人有关的事件必须记录，并更新客史档案。
All guest incidents must be recorded and updatedin Guest History database.
确保所有前厅部员工遵循品牌承诺并始终提供优异的对客服务。
Ensures that all Front Office Associates deliverthe brand promise and provide exceptional guest service at all times.
在确保实现服务承诺的前提下，尽可能地降低前厅部的运营成本，根据主要的绩效指标前瞻性的控制成本。
Ensures that the Front Office operates with thelowest possible cost structure while also delivering on the brand promise tothe guest, proactively managing costs based on key performance indicators.
确保提前预留每日预抵贵宾房间、特殊要求房间、长住客的房间；通知客房准备房间，确保每间房间放置适当的欢迎赠品。
Ensures that all daily arrival V.I.P. rooms,special request rooms, and long stay guest rooms are pre-blocked in advance,that Housekeeping is notified and that each room is prepared with theappropriate welcome amenities.