前台接待员 Front Desk Service Agent

岗位职责 Job Description：
1.保持准确的房态，如空房，未清理，等等。并保留准确的酒店客人的纪录
Keeps an accurate count of rooms sold, vacant, out of order, etc. and maintains accurate record of all hotel guests
2.将本部门房态报告与客房部的做比较，如有任何差异，向前台接待主管/前台接待经理汇报
Reconciles Room Status report with Housekeeping, advises Chief Receptionist/ Front Desk Manager of any discrepancy
3.为贵宾客人和团队定房，预先为他们做登记并根据需要与上级及客房部联系
Blocks rooms for VIPs and groups, pre-registers them and advises superior and Housekeeping Department accordingly
4.处理客人投诉，询问和要求。对重要问题汇报上级
Attends to guests’ complaints, enquiries and requests. Refers major problems to superior
岗位要求 Job Specifiction:
1. 性格开朗，良好的沟通能力
Cheerful personality, good communication skills;
2. 踏实认真，有责任感
Practical and serious, with sense of responsibility;
3. 英语沟通能力良好
Good English communication skills.