The Front Desk agent is responsible for the daily Front Desk operations i.e. registration, cashiering, check outs and other guest enquires. The Front Desk agent must deliver customer service with poise based on the hotels standards and procedures. They must also conduct up selling and cross selling to maximize the hotel revenue and the guest experience.
Perform accurate registration of arriving guests according to the hotels standards & procedures and guest reservation information and preferences.
Perform accurate cashiering duties for departing guests according to the hotel standard & procedures while using and balancing their individual house bank.
Up sell and cross sell of hotel rooms and facilities to maximize revenue.