西餐厅领班 Oceans Captain

岗位职责 Job Responsibilities
1.负责餐厅有关菜单介绍和服务工作，为客人提供周到和个性化的服务。
Be responsible for menu introduction and restaurant service, providing thoughtful and personalized service to guests.
2.处理客人投诉及突发事件，维护酒店服务品质标准。
Handle guest complaints and emergencies, uphold the hotel’s service quality standards.
3.检查设施设备运行状况，及时报修并跟进维护。
Inspect the operation of facilities and equipment, report faults promptly and follow up on maintenance.
4.和厨房保持有效的沟通。
Maintain effective communication with the kitchen team.
岗位要求 Job Requirements
1.具备高端酒店餐饮服务经验者优先。
Candidates with fine-dining experience in luxury hotels are preferred.
2.良好的服务意识。
Possess strong service awareness.
3.普通话流利，具备基础英语沟通能力。
Fluent in Mandarin with basic English communication skills.
4.熟悉餐厅服务流程及标准操作规范。
Familiar with restaurant service procedures and standard operating procedures.
5.具备较强的应变能力和客户服务技巧。
Strong adaptability and guest service skills.