Outlet Manager-All Day Dining全日餐厅经理

JOB SUMMARY职位综述
1. To ensure that the monthly forecast of food and beverage
revenue, cost and expense figures are achieved.
确保达到每月食品酒水收入预算，成本与费用指标。
2.
To strictly adhere to the established operating budget and ensure that all costs
are controlled.
严格遵守已设置的运作预算，严格控制成本。
3. To participate in the formulation
of the Annual Operating Budget in determining outlet projected revenues and
expenses, operating equipment and FF & E requirements in line with the
compilation of the Annual Business
Plan.
参加部门年度预算，确定部门的开支及收入目标，运作设备的需求及相应的年度市场计划。
4. To manage the outlet as
a separate profit centre, assuming responsibility for all revenues and
expenses.
独立经营管理餐厅，全面负责收入与费用。
5. To ensure that the outlet is managed
efficiently according to the established concept
statements.
确保依照餐厅j经营原则高效地经营管理餐厅。
6. To ensure that SPPS and Back to Basic
standards are adhered to in order to achieve the level of service established in
the Departmental Operations Manual.
确保员工遵守服务程序和产品标准，保持餐饮部运作服务水平。
7. To
assign responsibilities to subordinates and to check their performance
periodically.
分配员工工作职责，定期检查员工工作表现。
8. To ensure table reservations are
taken properly in order to maximize the restaurant
turnover.
确保餐桌预定准确无误以保证最大化使用餐桌。
9. To ensure that guest history data are
kept up to date.
确保餐厅客人资料有保持更新。
10. To take a hands on approach in the
operation of his/her outlet.
参与餐厅运作与服务
11. To establish and strictly
adhere to the par stocks for all operating equipment and supplies and to ensure
that the outlet is adequately equipped.
.
建立并严格控制运作设备的库存与供应以保证部门有充足运作设施。
12. To conduct monthly inventory checks on all
equipment and supplies.
督导每月设备用具盘点。
13. To control the requisitioning,
storage and careful use of all operating equipment and supplies.
控制餐厅领货，库存。爱惜餐厅设施设备。
14. To conduct daily roll-calls to associates on
preparation, service and menu.
每日举行关于准备工作，服务及菜单的员工例会。
15. To
liaise with the Kitchen and other supporting departments on daily operation and
quality.
保持与厨房及其他相关部门良好的运作沟通关系。
16. To handle all guest
complaints, requests and inquires on food, beverage and service.
负责处理客人关于食品, 酒水和服务方面的要求，询问与投诉.
17. To establish a rapport with guests
maintaining good relationships.
建立良好的顾客关系.
18. To ensure that
the outlet cashiering procedures are strictly adhered to.
确保严格执行部门收银制度与程序。
19. To revise and update the outlet Departmental Operations
Manual annually
制定部门运作手则，每年重新检查并更新。
20. To participate in the
formulation of the Annual Marketing Plan, to establish a list of marketing
activities in line with the compilation of the Annual Business
Plan.
参加年度市场计划，设立市场销售活动表。
21. To maintain the Daily Log Book.
持续做好餐厅每日营运记录。
22. To submit to Food & Beverage Office the
following:向餐饮部提交如下：
• Weekly Schedule每周排班表
• Daily Log
Book每日营业记录
• Monthly Outlet Report每月月结报告
• promotion / Holiday
Critique / marketing competitive surveys, etc
推广/节日推广/市场调查
• Monthly P&L Statement / various P&L
reports
制定 每月餐厅盈利和亏损陈述/各种盈利和亏损报表
• Monthly Training
Plan, etc
每月培训计划
23. To plan the outlet weekly roster and work
schedules to ensure that the outlet is adequately staffed to handle the level of
business.
制定餐厅每周排班更期表，保证有足够的员工当值。
24. To maintain the outlet
bulletin board.
管理部门的布告栏。
25. To submit all guest/associate
incident reports.
提交所有顾客与员工的事故报告。
26. To report “loss and found”
items.
上报“失物招领”物品。
27. To attend monthly Food and Beverage
Meeting and Daily Operations Meeting.
参加餐饮部每日例会和每月运作会议。
28. To
ensure that the outlet is kept clean and organized, both at the front as well as
the back of house.
确保餐厅前台与后台各区域的清洁和有序。
29. To liaise and
organize with Housekeeping Department that the established cleaning schedules
are strictly adhered to.
与管家部联系沟通确保严格执行清洁表。
30. To issue repair
and maintenance job orders to ensure the proper maintenance of the
outlet.
出工程维修单以保证餐厅正常维修。
31. To report for duty punctually
wearing the correct uniform and name badge at all time.
当值时须着制服佩带名牌.
32.
To provide courteous and professional service at all
time.
提供礼貌的，专业的优质服务。
33. To maintain a good working relationship with own
colleagues and all other departments.
与同事及其他部门保持良好的合作关系.
34. To maintain a
high standard of personal appearance and hygiene at all
times.
保持良好的个人卫生以及仪容仪表。
35. To conduct monthly associate
meetings
主持每月员工会议。.
36. To attend all meetings as required by Executive
Management.
参加管理层所要求的会议。
37. To identify training needs and plan training
programs for the associates.
确认员工培训需求并做好培训计划。
38. To conduct
training for the associates in accordance with the Annual Training Plan in order
that associates have necessary skills to perform their
duties.
为使员工具备必需的工作技能须按照年度培训计划督导员工培训
assigned.
执行其他工作职责