预订员 Guest Services Officer - Reservations

Takes reservations and operates systems in accordance with hotel standards of performance. 按照酒店的专业标准接受预订和操作系统。Ensures a sales attitude is adopted at all times and maintains an awareness of sales opportunities within the hotel. 始终保持获取销售机会的专业销售态度。Develops and maintains a high level of communication with all major sources of business and advises the Front Office Manager and Reservation Manager to feedback where necessary. 发展及保持与主要的客户资源间的有效沟通，并及时向前厅部经理和预订部经理反馈。Ensures all waitlisted business is recorded appropriately. 确保准确记录所有等候名单中的客户信息。Ensures the Reservation Manager is kept informed of all developments within the department. 确保及时向预订部经理汇报工作进展。Ensures a high level of product knowledge of the hotel and local area. 确保熟悉地掌握酒店及当地的讯息