宾客服务中心服务员/领班 Guest Service Officer/ Team Leader

招聘岗位：宾客服务中心服务员 2 名
1. 确保用礼貌，有效的方式处理所有来电。
Ensures all telephone calls are handled in a polite, efficient manner.
2. 如果立即找不到解决问题和投诉的方法，要向领班/副经理报告。
Reports complaints or problems to Team Leader / Assistant Manager if no immediate alternative / solution can be found.
3. 确保销售员的态度始终是被接受的，并意识到酒店里总是存在着销售机会的。
Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.
4. 对酒店和当地的产品的知识要相当了解。
Ensures a high level of product knowledge of hotel and local area.
5. 确保始终提供高水准的服务。
Ensures a high level of customer service is consistently maintained.
6. 操作总机的控制台，呼叫系统，并与部门的计算机程序相联系。
Operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.