迎宾宾客关系经理/夜班经理 Welcome Relations Manager/Night Manager

Responsible for leading the operations of the Welcome Desk, as well as the greater areas of the Welcome office operations to ensure smooth operation and total guest satisfaction. Act as the contact point for guests and other department talent during the daily operations and ensure that the Welcome Desk, Concierge team and W Lounge meet hotel standards to achieve consistent guest satisfaction.
宾客服务经理。负责迎宾部的政策执行和运营，并负责宾客满意度。在日常工作中负责监督迎宾前台按照酒店标准服务并达到客人期望。