宾客服务经理

1.Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition. 
管理本班的前台工作确保客人得到快速的，专业的服务和个人的关注。
2.Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。