Reservations Supervisor/Agent 预订主管/文员

1. Handle all reservation requests via telephone, fax, mail and Internet in a friendly, efficient and prompt manner.
礼貌有效地处理通过各种途径收到的预定，如，电话，传真，邮件，英特网。
2. Answer the incoming phone calls 3 rings follow the Marriott 3-steps sales process.
在电话铃声3声内接起电话，并按照万豪3步销售标准来完成。
3. Handle the incoming faxes/mails/emails reservation inquires within 24 hours according to the hotel standard on a daily basis.
在收到传真/信件/邮件等预定要求，根据酒店当日报价，在24小时之内完成所有预定。
4. Maintaining a high level of quality within the reservation sales department.
保持保证预定部的高质量服务理念
5. Understand the importance of servicing internal customers as well as external.
了解并理解出色的为所有客人服务，无论是内部和外部的客人