Guest Service Agent 宾客服务接待员

一、POSITION SUMMARY:
职位概述
Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.
负责前台各项活动，包括前台接待、入住/退房、安排客房、货币兑换并协助前台进行查询。  
二、ABILITIES / KEY COMPETENCIES / SKILLS
能力、关键资质、技能
Good communication skills.
良好的沟通能力。
Good Interpersonal Skills.
良好的人际交往能力。
三、EDUCATION / CERTIFICATES / EXPERIENCE
教育背景、任职资质、工作经验
High School or Vocational Certification in Hotel Management, Business Administration, English or related field.
酒店管理、工商管理、英语或相关专业的高中学历或职业证书。
1 year experience in guest / customer service, or an equivalent combination of education and experience.
1年宾客/客户服务经验或与此相当的教育和工作经验结合的背景。