Service Leader—Horizon Club | 豪华阁主管

Jing An Shangri-La,Shanghai is located right in the heart of the Jing An central business District, it is the focal point of the Jing An Kerry Center. The hotel has total 508 guest rooms and 6 distinctive restaurants. It sits on a network of public transport,including direct underground passages to the Metro Lines 2 and 7. Its prime downtown location provides extensive convenient transportation coverage.
上海静安香格里拉坐落于静安区中央商务区的中心地带，是静安嘉里中心的聚焦点。酒店共有508间客房，6家特色中、西、日餐厅。酒店紧邻四个街区，楼宇底层连接地铁2号线或7号线，其优越的市区中心位置提供了广泛便利的交通覆盖。
We are currently looking for a Service Leader – Horizon Club to join our Front Office team.
As a Service Leader – Horizon Club, we rely on you to:
•Meets up with guests regularly to obtain feedback on ways to improve the hotel’s services and facilities.
•Handles guest complaints effectively and efficiently by being responsive and receptive, and analytical.
•Within the established Delegation of Authority, he/she makes quick and correct decisions to ensure guest's satisfaction.
•Motivates and ensures staff perform to the high service level required, maximizing total customer loyalty as well as positive overall stay experience.
•Provides coaching and counseling on standards and procedures for the Horizon Club.
We are looking for someone who:
•Takes pride in being a hotelier
•Loves interacting with guests
•Communicates and writes with fluency in English (and local language)
•Enjoys working as part of a team
•Has a can-do attitude
•Is a self-starter
•Enjoys crafting best-fit solutions for guests
工作概述：
•对豪华阁客人提供优质服务，及时了解客人反馈，并在服务及酒店设备设施的调整提出建议，提高顾客满意度
•及时高效地处理客人投诉
•在授权范围内，快速正确地做出决定，使客人满意
•激励团队成员，保持高度的团队精神(或团队凝聚力)
•向团队成员提供培训及指导，使团队保持酒店服务标准
岗位要求：
•为身为酒店人而自豪
•喜欢与客人互动
•流利的英语书写及沟通
•相信团队合作
•自我驱动力强
•热衷为客人打造最适合的解决方案
If you are the right person, what are you waiting for？ Click the apply button now！