运营总监/驻店经理 Director of Operations/ Hotel Manager

Oversee daily operations of front-line departments, ensure implementation of brand service standards, hygiene and safety systems. Continuously optimize service processes to deliver luxury guest experience.Lead heads of operational departments, monitor core KPIs including guest satisfaction, labor cost and material wastage; conduct reviews and formulate improvement plans.Build talent pipeline, oversee team development, performance management and associate experience to reduce turnover.Lead resolution of critical guest incidents and operational emergencies; collaborate cross-functionally with Sales, Engineering, Finance and HR to ensure smooth hotel operation.Candidates with F&B or Rooms Division background are preferred.
统筹一线部门日常运营,保障品牌服务标准、卫生与安全体系落地。持续优化服务流程，打造奢华宾客体验。带领各运营部门负责人, 追踪宾客满意度,人力成本、物料损耗等核心 KPI，复盘并制定改善方案。搭建人才梯队，负责运营团队培养、绩效与员工体验，降低人员流失。牵头重大宾客事件、运营应急事件处理；跨部门协同销售、工程、财务、人事保障酒店平稳运营。优先考虑餐饮部背景或房务部背景。