Reservations Supervisor 预定主管

Scope of Position
The Reservations Supervisor will provide a personal consultation and will assist all guests with selecting most ideal possible room choice.
Requirements
College
3 years Hotel Reservations experience
Excellent overall communication and telephone skills
Able to multi-task
The ability to work well in a team environment
Strong Customer service skills
Knowledge of SMS, including configuration
Knowledge of GDS including rate loading and management
Administration and secretarial skills (letter writing, etc.)
Supervisory experience and skills
Training Techniques
 Experience with Microsoft Word and Excel
Excellent typing skills
Fluent in English and local language
Good telephone manners
Knowledge of telephone sales techniques
Team builder
Good decision maker
Result-oriented
Organized
Initiative
Diligent
Meticulous
Neat and tidy
Team player
Leadership skills
Able to work under pressure
Willing to take responsibilities
Positive attitude
Flexible
Multi-lingual is preferred
职责范围
员工要具备的职责有：
预订主管负责为客人介绍、推荐客人所需的最佳房型。
职位要求
大专
至少三年的酒店预订经验
良好的沟通和电话技巧
能同时处理多种工作
良好的团队合作精神
为客服务意识
掌握SMS, 包括系统设立
了解GDS, 包括价格上传和管理
行政和秘书技能（信件书写等）
相关主管经历和技能
培训技能
掌握Word和Excel
良好的打字技巧
能用中英文进行书面和口语交流
主动
勤劳
谨慎
整洁
团队精神
领导技能
能承担压力
勇于承担责任
态度积极
灵活