Reservations Supervisor 预定主管

Mandarin Oriental Pudong, Shanghai is looking Reservation Supervisor to join our Sales& Marketing team.
Are you a master of craft? Do youthrive in a team that succeeds together, demonstrating integrity and respectwhile acting responsibly? Do you embrace a growth mindset? We invite you tobecome a fan of the exceptional.
Mandarin Oriental Hotel Group is theaward-winning owner and operator of some of the most luxurious hotels, resortsand residences located in prime destinations around the world, with a strongdevelopment pipeline. Increasingly recognised for creating some of the world’smost sought-after properties, the Group provides legendary service inspired byAsian heritage whilst representing the very cutting-edge of luxury experiences.
MandarinOriental Pudong, Shanghai is afive-star luxury hotel which located on the banksof the Huangpu River. In the heart of Pudong’sfinancial district, we offer the perfect combination of style, comfort, andworld-class service. We pride ourselves on our innovative restaurants, serenespa and contemporary design.
Aboutthe job
Based atthe Mandarin Oriental Pudong, Shanghai within the Sales& Marketing Department,The Reservation Supervisor reports to theReservationManager.
As Reservation Supervisor you will be responsible for the followingduties:
The ReservationsSupervisor will provide a personal consultation and will assist all guests withselecting most ideal possible room choice.
As Reservation Supervisor we expect from you:
College
3 years Hotel Reservations experience
Excellent overall communication and telephone skills
Able to multi-task
The ability to work well in a team environment
Strong Customer service skills
Knowledge of SMS, including configuration
Knowledge of GDS including rate loading and management
Administration and secretarial skills (letter writing, etc.)
Supervisory experience and skills
Training Techniques
Experience with Microsoft Word and Excel
Excellent typing skills
Fluent in English and local language
Good telephone manners
Knowledge of telephone sales techniques
Team builder
Good decision maker
Result-oriented
Organized
Initiative
Diligent
Meticulous
Neat and tidy
Team player
Leadership skills
Able to work under pressure
Willing to take responsibilities
Positive attitude
Flexible
Multi-lingual is preferred
Ourcommitment to you
Learning& Development. Your success is our success. We craft unique learning anddevelopment programmes for various stages in your career so that you grow,continuously.
MOstay.When you work as hard as our colleagues do, it’s important to take time off. Asa member of the #MOfamily, you can stay with us wherever you go in the world.The MOstay programme offers complimentary nights and additionally attractiverates on rooms for you and your loved ones.
Heath &Colleague Wellness. Finding the right work-life balance is important. Yourwellbeing matters to us. A variety of health benefits and wellness programmesare offered to all our colleagues, globally (after working for6 months, you can enjoy supplementary commercial medical insurance).
Competitivesalary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independentwashing machine and refrigerator, free high-speed Wi Fi, free gym and shuttlebus.
Deliciouswork buffet meals &various team building activities.
Support theinternal talent transfer plan of the group worldwide.
We’re Fans.Are you?
上海浦东文华东方酒店正在寻找预订主管加入我们的市场销售部团队。
您是精雕细琢的大师吗？您想在一个共同荣耀的团队中茁壮成长，在尽心尽责的同时彰显诚信与尊重吗？您拥有成长思维吗？我们邀请您成为非凡卓越的粉丝。
文华东方作为一家屡获殊荣的酒店集团，也是一些全球知名目的地的最豪华酒店、度假村和住宅的运营者，同时拥有丰富的开发渠道。集团因打造一些全球最受欢迎的酒店、提供受亚洲传统启发的传奇服务，同时代表最前沿的奢华体验，而受到越来越多的认可。
上海浦东文华东方酒店是一家坐落在黄浦江畔的豪华酒店。酒店位于浦东金融区中心，将时尚风范、舒适和服务完美集于一身。我们对酒店的创意餐厅、宁静的水疗中心和现代设计倍感自豪。
关于工作
工作地点位于上海浦东文华东方酒店，在市场销售部，预订主管向预订经理汇报。
作为预订主管，您将负责以下职责：
预订主管负责为客人介绍、推荐客人所需的最佳房型。
作为预订主管，我们对您的期望：
大专
至少三年的酒店预订经验
良好的沟通和电话技巧
能同时处理多种工作
良好的团队合作精神
为客服务意识
掌握SMS, 包括系统设立
了解GDS, 包括价格上传和管理
行政和秘书技能（信件书写等）
相关主管经历和技能
培训技能
掌握Word和Excel
良好的打字技巧
能用中英文进行书面和口语交流
主动
勤劳
谨慎
整洁
团队精神
领导技能
能承担压力
勇于承担责任
态度积极
灵活
我们对您的承诺
学习与发展。您的成功就是我们的成功。我们为您职业生涯的各个阶段制定独特的学习和发展计划，让您不断成长。
MOstay（同事住宿福利）。当您像我们的同事一样工作非常努力，那么必要的休息是很重要的。作为 #MOfamily（文华东方大家庭）的一员，无论您身在何处，都可以入住我们的酒店。 MOstay 计划为您和您的亲人提供免费住宿和优惠房价。
健康与同事福利。找到正确的工作与生活平衡很重要，您的健康对我们来说意义重大。我们为全球所有同事提供各种健康福利和健康计划（工作6个月后可享有补充商业医疗保险）。
有竞争力的薪酬和福利待遇，提供优越的四人间宿舍，拥有独立卫浴，独立洗衣机和冰箱，免费高速Wi-Fi，免费健身房和上下班班车。
丰富多样兼顾各地口味的美味自助工作餐及精彩纷呈的文娱活动。
支持集团全球范围内的人才内部调转计划。
我们是粉丝。您呢？
良好的打字技巧
能用中英文进行书面和口语交流
主动
勤劳
谨慎
整洁
团队精神
领导技能
能承担压力
勇于承担责任
态度积极
灵活