宾客服务中心接待员 Guest Service Agent

1.Process all incoming and outgoing calls accurately and courteously.
正确并礼貌地处理所有打进和打出酒店的电话。
2.Records and controls accurately wake up calls.
准确记录并管理叫早服务。
3. Pages guests in co-operation with concerned departments.
与相关部门合作，对客人进行呼叫。
4.Records all entries on traffic sheets.
将所有条目记录到电话单上。
5. Abides by principles of guest privacy.
遵守保护客人隐私的原则
6. Handles guests needs or requests and reports complaints to the Telephone Supervisor.
满足客人的需要或请求，并向总机主管汇报投诉情况。
7.Report on logbook daily.
每日记下工作日志。
8. Aware of local telephone listings and frequently dialed numbers.
熟悉当地电话表以及常拨号码。
9.Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations.
严格遵守处理紧急事件，如火灾、炸弹威胁和其它危机的标准政策和工作程序。
10. Attends to all guest queries and requests promptly.
及时处理客人的所有问询和要求。
11.Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard.
熟知紧急事件处理小组的相关情况以及电话室在此方面的工作方式。
12.Maintain Hotel Information.
保管酒店相关信息。