楼层主管 Floor Supervisor

those areas. Provide timely and professional check-in/check-out servicesin accordance with established scripting and standards
负责管理所有前台单位的运营效率和服务工作。根据设定的说明和标准提供及时和专业的入住和退房服务。
Monitor guest relations’ personnel to ensure maximum guest satisfactionthrough personal recognition and prompt cordial attention from arrival throughdeparture
在入住期间，监察和督促客户关系，个人化的重视和提供温馨的服务最大化的满足客人
Perform such functions as to include but not be limited to：
完成以下工作：
Priority Club and regular guest welcome lette
会员和普通客人的欢迎信
Solicitation of Priority Club applicatio
邀请新会员的加入
Attending to special requests by guest
关注客人的特别需要
Assist to promote Inter-Hotel sales and in-house facilities
协助推广酒店的销售和设施
Ensure Priority Club members consistently receive all benefits, repeatguests and other VIP’s receive special recognition and service
督促和保证所有会员能够一贯的享受所有的福利，回头客人和贵宾能够享受特别的待遇和服务