宾客体验经理 Guest Experience Manager

确保酒店各部门员工遵循品牌承诺并始终提供优异的对客服务。Ensures that all Hotel associates deliver the brand promise and provide exceptional guest service at all times.
 
确保各员工适时的也为其他部门员工提供同样优质的服务。Ensures that all Hotel associates also provide excellent service to internal customers in an appropriate manner.
 
协助问候并引领贵宾和常住客, 经常与他们沟通, 确保各部门员工能熟悉他们, 并始终提供优质的服务。Assists in greeting and escorting VIP and Long Stay guests and ensures that all the hotel associates provide attentive services to them at all times.
 
确保所有员工熟悉掌握酒店的产品知识及服务标准。Ensures that all Hotel associates are familiar with the Hotel's products and services.
 
确保酒店员工能持续地认知客人, 配合凯悦天地计划, 给宾客提供相关的房间备品, 并保持相关的顾客信息数据库更新。Ensures consistent guest recognition and takes charge of loyalty guest's amenities in corporation with World of Hyatt Program. Maintains a relevant and most updated guest history database.
 
根据投诉客人的具体情况做好服务焕新, 确认宾客的问题已得到妥善解决, 并能得到超越期望的服务。Make sure the necessary service recovery is provided when required to ensure that our Guests issues have promptly      been resolved and their expectations have been met & exceeded