值班/夜班经理 Night / Duty Manager

1、Supervisesand directs Reception and Reservations personnel.
监督和指导接待以及预定工作。
2、EnsuresVIPs and priority club guests receive special attention.
确保接待重要客人和贵宾的特殊服务。
3、Reportsdirectly to and communicates with the Front Office Manager on all pertinentmatters affecting guest service and hotel operations.
直接与前厅经理联系和报告所有影响客人的有关服务和酒店运营。
4、Should be effective in reporting system and decision making.
能够根据不同情形采取有效措施并做出正确决定。
5、To ensure guest satisfaction through out their stay and efficiently handle their complaints.
确保顾客入住期间的满意度并妥善处理好客人的投诉。
6、Ensuresfront line staf comply with FIT Marketing techniques and maximize sales.
确保前线员工按照FIT市场方式和最佳化销售方式进行操作。
7、Ensures seamless transition during shift changes by developing and implementing processes for shifts to communicate with one another.
在交接班期间确保做到两个班次工作的无缝衔接。
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