客房部文员 Housekeeping Clerk

坚持发扬“群策群力”的精神，以协助和灵活的态度与其他员工密切合作。
Works in a supportive and flexible manner with
other departments, in a spirit of “We work through Teams”.
检查钥匙和主管的手机归还情况。
Check key box and PHS mobile.
阅读每日值班记录。
Read log book.
打印每日预抵客人名单。
Printout arrivals for the day.
为客房服务员打印每日房间安排。
Prints out the work allocation report for the
room attendant in the morning.
准备房卡，工作情况记录单，值班手机。
Prepare key, work sheet, mobile.
在值班记录上记录所有相关讯息。
All incoming messages are to be recorded in log
sheet.
所有讯息须及时跟进。
Messages given must be followed up.
检查并核实房间状态报告。
Checks and verifies room status report.
移除布告板上过期信息，如排班表等。
Remove any out of date items, file rosters (if
necc).
保持办公室的干净和整洁。
Ensure office is always neat and tidy.
检查出勤记录，并记录考勤异常报告。
Check manning against roster and report any
discrepancies.
检查丢失物品记录的更新并存档。
Check that lost property is current and has
been updated and filed.
打印抵达客人名单并确保客房整理完毕，可以安排入住。
Print out arrival report and ensure rooms are
ready for guests.
确保对所有信息的跟进并反馈给相关的主管或信使。
Ensure all messages are followed up and given
to appropriate supervisors and runner.
在值班记录本上记录所有需跟进的信息，例如：客人询问、维修工作等。
Record in log book any follow ups, guest
requests, maintenance work.
准备每日、每周、每月报告和库房盘点纪录。
Prepare daily, weekly, monthly reports and
storage control report.