洗衣房/PA主管

1. 洗衣房主管
Oversee the implementation oflaundry standards and procedures
· 监督洗衣房各项标准和工作程序的执行 。
· Recommended changes to thesestandards and training needs on an ongoing basis
· 就这些标准和培训需求提供持续性的改进建议。
· Maintain a current and thoroughknowledge of all laundry systems
· 对洗衣系统有最新和全面的知识。
· Open and close the shift andensure effective shift hand over
· 负责管理接班和交班工作，以确保交接班过程的有效进行 。
· Management of all incoming andoutgoing calls to Laundry Department
· 管理洗衣部门所有的呼入和呼出电话。
· Solve employee grievances
· 解决员工受到的不公正待遇问题。
· Direct task allocations andchange according to volume and peak periods
· 依据工作量和高峰期等因素对工作进行分配及变更。
· Perform quality inspections
· 进行质量检查。
· Prioritize VIP or difficultguests
· 优先服务贵宾或难应付的客人。
· Liaise with Housekeeping forguest and hotel requirements
· 配合客房部满足酒店和客人的要求。
· Ensure laundry valet isprocessed and delivered in a timely manner
· 确保及时为客人提供洗衣服务并送还。
· Co-ordinate special projects(eg equipment routine service; stock inventories)
· 协调特别项目(如设备常规检修；存储用品)。
· Manage all special requestsmade by guests
· 处理客人所有的特殊要求。
· Ensure consistency within thedepartment
· 确保部门内工作的一致性。
· Ensure you have completeknowledge of room types, layouts and facilities and the location of these
· 确保具有客房类型，设计，设施和位置的全面知识。
· Supervise laundry storage areas
· 监管洗衣房存储区。
· Maintain adequate stock levels
· 保持足够的库存水平。
· Complete stock takes asrequired
· 按要求完成库存盘点工作。
· Maintain stock levels
· 维持存货水平
· Conducts shift briefings toensure hotel activities and operational requirements are known
· 进行交接班说明，确保了解酒店的工作和运营需求。
· Works with Superior and HumanResources on manpower planning and management needs
· 与上级领导和人力资源部一起进行人力规划和管理需求。
· Works with Superior Director ofFinance in the preparation and management of the Department’s budget.
· 与上级领导和财务总监一起编制和管理部门预算。
2.PA主管
Directs the work assignments of the assignedarea to Room Attendants and other non supervisory person personnel.
负责給员工分配工作任务和其他员工分配工作任务
Identifies training needs and ensuresdepartmental training plans are successfully implemented.
确认培训需求和保证部门的培训能够得到很好的贯彻执行
Provides support to front line personnel, sothey can deliver the highest level of outstanding guest service possible.
给第一线的员工以支持和鼓励，以便其能向客人提供更好的优质的服务
Assists in personnel matters such as evaluatingand counseling.
帮助员工，如员工评估和员工的生活等方面
To ensure good interdepartmental communication,network and teamwork.
确保有个好的沟通环境和好的团对建设
Ensures that Housekeeping personnel arefamiliar with PA facilities for the purpose of assisting guests
保证所有员工熟悉PA内的所有设施设备，以便给客人提供更好的服务
Maintains open channels of communication withthe Assistant Housekeeper on all matters affecting the Housekeeping, FrontOffice, Engineering and Laundry Department.
在能够影响部门与前台，工程部和洗衣房的关系等方面的事务要能够与助理管家有着很好的沟通渠道
Conducts regular meetings within assigned area.
给员工开例会
Follow up the pest control and plants in PA
跟进酒店的虫害和植物管理
Ensure that the dilution of all cleaningchemicals is carried out according to the procedures. Check the safety of theworking condition and maintenance of the equipments.
保证所有清洁剂按照要求使用，检查员工的工作安全问题和维护清洁机器设备
Inspects all hotel all public area on a dailybasis to ensure that all furnishings, facilities and equipment are in goodrepair as per HICPJ standard.
每日检查自己所负责的公共场区域并保证酒店公共区域家私，设施设备是完好的符合酒店标准的
To ensure guest requests are met and companypolicies and standard procedures are implemented and maintained.
保证客人的需求是符合要求的，并且要保证所提供的服务是按照标准去来完成的
Inspects guest and public area on daily basisto ensure that all furnishing, facilities, and equipment are clean and in goodrepair report findings to the Executive Housekeeper.
每日检查所有公共区域，餐厅，会议室，客用洗手间，后区等以确保所有家私和设施设备是完好的，若发现有任何问题及时向行政管家报告
To inspect daily VIP meeting and dining placeand to spot check meeting rooms or dining place of the VIP guests.
检查当日所有VIP会议和其用餐的地方
Receive and investigate queries and complaintsfrom Hotel guests, Management and F&B, then report to Executivehousekeeper.
接收并调查来自客人；管理层和餐饮的有关清洁问题和投诉并向行政管家报告
Maintains appropriate standards and disciplinefor dress, hygiene, uniform, appearance, posture and conduct of Housekeepingpersonnel.
在仪容仪表和礼貌礼节方面要有一个正确的标准和制度，并以此来督导员工
Monitors and controls Housekeeping tasks, suchas lost and found, key control, security and emergency procedures, that helpmaintain the health and security of personnel and guests..
监督和控制客房部的工作，如在失物招领，钥匙控制，安全和紧急事件的处理的方法，以保证客人和酒店员工的人身财产的安全