Lifestyle Services Executive – Global Customer Service

Job Description:
• Provide general information of group hotels
• Provide booking assistance to VIP Members and hotel guests contacted by call, email, chat
• Assist with travel planning, booking reservations, periodical campaign, and payment
• Entice booking conversions, promote and recommend Group Hotels, brands, products and services
• Resolve customer issues, handle feedback, complaints, overcome customer's objections
• Timely follow up and make outbound contact to customers to enhance service experience
Qualification & Criteria:
• Male or Female, age from 22-40 years old
• Bachelor’s Degree in any field • Work experience in booking reservation / call center or related field is a plus
• Native Chinese speaking and good command in English
• Good interpersonal skill and communication etiquette
• Remote work from home with high-speed internet access
• Shift duties (07:00-16:00; 14:00-23:00; 22:00-07:00 - GMT+7)
Renumeration
• RMB6000-8000
• Work 5 days a week with 2 days off (Roster)
• Annual leave, Yearend Bonus, Social Security and hotel benefits as per group policy