Reservation Agent预订员

Handle all bookings with details and accuracy.
详细并准确的处理所有预订。
Work with Front Office closely to make sure clients are served with detailed attention.
与前台部紧密合作，确保客人享受到最周到的服务。
Produce statistic reports as “no show” and follow up report daily.
做出每日的“预订未到”和其它统计报告。
Keep updating all sales promotional programs and well get clients informed by proper training of telephone selling skills.
更新促销活动并通过正确的电话销售技巧训练来得到客户。
Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
要不断的提高对客服务水平，确保赢得客人最大程度的满意。
Establish good public relations with all guests.
同客人建立良好的公共关系。
Supervise the confirmation of Hotel Reservations via letter/telex/fax within 24 hours of receipt.
管理预订的确认,在收到预订24小时内，要通过书信、电传、传真的形式进行预订确认。
Report regularly on happenings of the section.
对本岗位发生的事情要做常规报告。
Provide services and information to guest that is the most accurate and up to date possible, and is delivered to the guest in the most meaningful way.
通过合适的途径,向客人提供服务和最新、最准确的信息。
Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.
保持酒店的良好声誉并协助酒店赢得更高的利润。
Build a good working relationship with all colleagues and employees of the Hotel.
同酒店所有同事和员工建立良好的工作关系。
Possess the foreign language reading and writing skill, have ability to deal with every kind of documents and data
有一定英语阅读及书写能力，能够处理中英文各类文件、资料等