Assistant Guest Relations Manager 宾客关系副经理

• The Assistant Guest Relations Manager is responsible for provide highly performance and seamless service for VIP and loyalty guests toensure the guests are satisfaction as well asmaintain guest loyalty.
宾客关系副经理负责为所有贵宾和常住客提供高质量和无缝的服务，来确保客人的满意度和保持客人的忠诚度。
• Personal involvement in the pre-arrival preparation, arrival, rooming, and departure of key/VIP guests.
亲自参与到贵宾抵店前的准备工作、入住手续的办理、房间介绍以及离店送别之中。
• Ensure guests’ needs be anticipated, guests’ preferences be collected, and the needs and preferences be met during current stay and future stays.
确保客人的需求被预知、喜好被收集、并且这些需求和喜好在今后会始终被得到满足。
• Communication with Front Desk to ensure all VIP and loyalty guests’ billing is correct and delivered the night prior to departure; schedule check out services with Concierge team.
与前台沟通，确保所有贵宾和常住客的账单信息的准确性，并在客人退房前一晚送至客人房间，安排客人退房时的礼宾服务。
• Coordinate with the Front Office and Housekeeping to ensure preferences are consistently met.
协调前厅部和客房部，确保持续的满足客人的喜好。
• Ensure hotel operation supporting systems be fully utilized to embrace guest experience.
确保各类酒店管理系统和软件得到充分的使用以提高宾客体验。
• Management of the guest service experience / personalization.
确保个性化服务以提升客人体验。