Director of Front Services -Residence 前厅部总监-公寓

Job Summary
Supervise
residence team including residence Front office / Guest Relations / Club 68
team work within budgeted guidelines established by the property, manage guest
activity related residence functions by monitoring standards. Work close with HSKP team to establish the home away from home
residence experience for all the guest to make sure RW standards are on hold to
differential us to competitor.
· Ensures the Front
Services team maintain complete knowledge of and comply with all departmental
policies, service procedures on a daily basis.
· Monitor TrustYou and take
necessary action to ensure service level and engagement are always up to standard
and goal set by the management in order to maintain high customers’
satisfaction and loyalty.
· Meet with manager or
supervisor on Duty to review business status and follow up items.
· Access all function or
computer systems according to established procedures and standards.
· Check front desk and
storage areas for proper supplies, organization and cleanliness. Instruct
designated personal to rectify any cleanliness/organization deficiencies.
· Establish par levels of
supplies and equipment. Complete requisitions to replenish shortages or
additional items needs.
· Monitor and ensure that
front desk and lobby areas are kept clean and organized at all times.
· Review the daily business
levels, anticipate critical situations and plan effective solutions to best
expedite these situations.
· Prepare weekly work
schedule in accordance with staffing guidelines and labor forecasts. Adjust
schedules throughout the week to meet the business demands.