Floor Manager 楼层经理

Ensure high-quality cleaning and maintenance standards in guest room areas. Provide high-quality guest services. Inspect rooms for pre-arrival VIPs.
Provide personalised and value-added services to regular and long-stay guests.
Compile guest feedback and take appropriate action in a timely manner to resolve guest complaints. Ensure that lost and found items are handled appropriately.
Manage and control all guest room floor operations, support and supervise floor supervisors and shift managers, and provide assistance when needed.
Conduct monthly inventory counts and prepare related reports.
Manage the guest room minibar reasonably to ensure the safety of food and beverages and maximise revenue.
Compile the monthly room production report for the guest room floors,
Adhere to the hotel's work policies and procedures, as well as Hilton's Code of Business Conduct and the terms outlined in the employee handbook.
Adhere to the hotel's safety regulations, emergency response guidelines, and procedures.
Collaborate closely with the front desk to ensure accurate room status at all times.
Maintain good coordination with other departments.
Ensure that all operations on the guest room floors comply with the Housekeeping Department's operating procedures. Perform any other tasks assigned by hotel management.
确保客房楼层区域的高质量清洁和维护标准。提供高品质的对客服务。检查预抵VIP的房间。
为常住客人和长住客人提供个性化和超值服务。
通过汇总客人的意见，及时的采取合适的行动解决客人的抱怨。确保恰当地处理客人的失物与招领。
管理和控制所有客房楼层运营，支持和监督楼层主管和领班的工作并在需要时提供帮助。
做好每月的盘点和相关报告。
合理管理客房迷你吧，保证其食品、饮品的安全，以及收益的最大化。
整理客房楼层的月度房间产量报告，
遵守酒店的工作政策及程序，遵守希尔顿的商业行为规范以及员工手册中的条款。
坚持酒店安全制度、紧急情况处理规定和程序。
与前台接待密切合作确保任何时间内正确的房态。
同其他部门保持良好协调工作。
确保客房楼层的所有工作遵循管家部操作程序。执行任何酒店管理层分配的其它工作。