前厅部/礼宾部/行政楼层/宾客服务中心副理

Conducts daily
pre-shift briefings to employees on room occupancy, arrival and departures,
functions/ event and special attention that is needed.
组织每天所在班次的例会，宣布每天的住房率、到店客人、离店客人、发生的各种一般尤其是特殊事件。
Liaises with
Housekeeping and other related departments on daily operations.
在日常的工作运行中与客房部及其他各部门保持紧密的联系。
Handles guest
enquiries in a courteous and efficient manner and reports guest complaints or
problems to Front Office Manager for necessary action and assure follow up with
guests.
礼貌并高效的处理客人的要求及投诉，需要时要向前厅部经理汇报，并且确保及时跟进。
Establishes a rapport
with guests, maintaining good customer relationship.
与客人建立并保持良好的宾客关系。
Ensures that the
cashiering procedures are strictly adhered to and that all floats are used
appropriately in accordance to Policies & Procedures set by the Hotel and
personnel with access to floats comply with internal Policies & Procedures
established by Finance.
确保收银程序能按照严格的标准执行，确保每一个程序符合酒店内部及财务部所制定的政策及程序要求。
Coordinates all Repair
and Maintenance and issues repair and maintenance job orders to ensure proper
maintenance.
协调好各种修葺及维护工作以确保酒店财产的正常维护。
To exercise initiative
and resourcefulness in all aspects of group handling and to co-ordinate and
co-operate with Sales, Rooms and F&B departments in all arrangements.
在团队的接待工作中发挥主动性及创造性，协调好与销售部、餐饮部及其他部门之间的合作。
To promote and secure
business for our hotel, special events, promotions, Outlets and other business.
积极地宣传酒店各种特殊计划、营销手段、新辟市场及其他商业手段并确保各种途径的安全运行。
To exemplify and
instill upon the employee entrepreneurship/ ownership and a sales attitude to
maintain awareness of all sales opportunities within the Hotel.
向员工灌输时刻保持主人翁精神，把握每次对客的销售机会，并在传授的过程中身体力行。
To ensure that all
staff is constantly updated on accurate information about the Hotel and all
sister properties, their services/ promotions and facilities in order to cross
sell the Hotels.
确保每一个员工能时刻掌握本酒店及各其他姐妹酒店的实事动态，以实现交叉销售。