松池水疗健身中心前台宾客服务员 Guest Service Officer-Song Spa & Fitness Centre

始终保持愉悦的态度，在客人光临时热情招呼
To be
pleasant at all times and greet the guest upon arrival
建立并保持与客人良好的合作关系，负责处理客人投诉、需求并解答关于服务方面的询问
Establish rapport with guests maintaining
good customer relationship and handle all guest complaints, requests and
enquiries on services
经常亲自确认客人得到符合凯悦品牌标准的优异服务
Personally
and frequently verify that guests are receiving the best possible service in
line with Hyatt International standards
问候并协助客人制定水疗和健身计划并亲自带领贵宾至按摩房间
Greet
and assist guests with treatment and activity planning and escort VIP guests to
the therapy rooms
确保根据品牌要求为客人提供迅速的电话和信息服务
Ensure
a speedy telephone and message service at all times for guests as per brand
standards
确保根据更新的促销活动、政策和通告；为客人提供相应的服务
Ensure
treatment guests maintain an update awareness of current promotions, policy
changes and memorandums
积极寻求与客人接触的机会并保持卓越的公众关系
Pro-active
in seeking guest contact and maintaining excellent public relations
确保客史资料的时时更新
Ensure
that guest history records are up to date at all times
支持客人认知计划并维护相关的客史资料
Support
a consistent guest recognition programme and maintain a relevant guest database
负责儿童营地的组织与管理，确保提供安全、有趣的活动以满足儿童的需求。
Manage
and organize children's camp services, ensuring safe and engaging activities to
meet children's needs.
设计并实施亲子活动，促进家庭成员之间的互动和交流。
Design
and implement parent-child activities to promote interaction and communication
among family members.
提供卡丁车服务，确保客人在安全的环境中享受驾驶乐趣。
Provide go-kart services, ensuring
guests enjoy the driving experience in a safe environment.