预订文员

· To fully understand market segmentation and other statistical trackingrequirements to accurately “ qualify” booking data.
全面的理解市场分类和其他可跟踪的数据来确保预
订数据的准确性。
· To handle incoming reservationrequests/correspondence, confirming orregretting based on ARI (Availability, Rates & Inventory) strategy inplace. To always provide prompt turn around response.
处理传入的预订和信件，根据ARI确认和拒绝预
定。始终提供快速响应。
· To be familiar with the hotel’s credit policies and work closely with Finance Department to processadvance billing requirements.
熟悉酒店信贷政策，与财务部建立密切合作，提前
处理账单要求。
· To properly utilize paperless solution and manage electronic filing ofreservations-related correspondences.
为了正确使用无纸化解决方案和管理电子申请保留
相关对应。
· To fulfill duty roster assignments.
履行值班制度分配
· To assume other duties and responsibilities as delegated by the Directorof Customer Sales.
承担顾客销售总监分配的其他任务和工作。
· Must acquire key concepts infollowing system applications: 必须掌握以下系统应用的关键概念
*ORS/OWS
*SynXis CRS
*EZYield, OTA extranets.
· Must complete relevant Shangri-La training modules:
必须完成香格里拉培训模块：
* STAR 5 & 6
* Shangri-La Care