宾客关系主任GRO

1.Understand the customer situation and catering activities of the day.
掌握当日客情及餐饮活动.
2.Participate in various front-office tasks. Identify and report any problems that arise during work.
参与各项前台的工作。发现并上报工作中出现的问题。
3.Understand the VIP guests who arrived and left the hotel on that day, as well as the returning guests.
掌握当天到店及离店的重要宾客，回头宾客。
4.Prepare key cards etc. before guests arrive to ensure convenient and fast check-in procedures.
在宾客到店之前准备好房卡等以确保入住手续方便、快捷。
5.Maintain good communication with guests to understand their likes and dislikes (preferences) and assist them in solving difficult issues.
与住店宾客保持良好沟通以了解宾客之喜恶（喜好），协助宾客解决疑难事宜。
6.Do a good job in daily telephone calls to guests staying at the hotel, collect guests' opinions and take timely follow-up measures and report to superiors.
做好每日对住店宾客的电话拜访工作，搜集宾客意见并及时采取跟进措施与向上级反映。
Job Requirements
岗位要求
1.Good sense of service, teamwork spirit, and good communication, coordination and adaptability.
具有良好的服务意识，团队协作精神以及良好的沟通、协调和应变能力。
2.Attention to detail, responsible work, willingness to take responsibility, strong execution ability.
注重细节，工作有责任心，敢于承担责任，执行力较强。
3.Self-motivated, with good learning ability and ability to work under pressure.
有上进心和良好的学习能力和抗压能力。