西餐厅主管ADD Supervisor

1.To maintain a high customer service focus by approaching your job with the customers always in mind.
在整个工作过程中，始终保持高度的客户服务意识。
2.To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
3.To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.
能够提出对酒店的运作及环境有益的意见或建议。
4.Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests.
熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。
5.By completing checklist in product knowledge.
能够达到产品知识的要求。
6.Be able to make suggestions on the menu that might suit guests of different nationalities.
可以根据客人不同的国籍推荐菜单上的食品。
7.By knowing menu items of all other outlets to recommend guests to other outlets.
了解其他餐厅的菜肴，以便向客人推荐。
8.Confidently knowing opening hours of all restaurants & Hotel outlets.
熟悉所有餐厅及酒店其他部门的营业时间。
9.Being able to recommend other restaurants & city attractions to Hotel guests.
可以向客人推荐其它具有吸引力的餐厅或场所。
10.Control the allocated labor for each shift to ensure that customer expectations are met whilst achieving the desired labor cost.
控制每个人员的分配，以确保顾客的期望得到满足而达到预期的人员成本。
11.Assist the restaurant managers with training all team member for ‘induction training’ and ‘on the job training’.
协助餐厅经理进行就职培训，及在职培训。