宾客服务中心主管 Team Leader - Guest Services Centre

Manages theCommunication Centre according to the established concept statement providingcourteous, professional, efficient and flexible service at all times.
按照既定的理念顺畅管理信息中心, 并随时提供礼貌、专业、快捷、灵活的服务。
Ensures guestenquiries are handled in a courteous and efficient manner and reports guestcomplaints or problems to Front Office Manager for necessary action and assuresfollow up with guests.
礼貌、有效的方式来处理客人的要求，当遇到不能立即解决的投诉或问题时，要向前厅经理报告。
Establishes arapport with guests maintaining good customer relationship.
与客人建立并保持良好的关系。
Responsible for theprovision of friendly and efficient service to all callers.
确保信息交流中心，设施及储藏室的干净并妥善保养。
Personally andfrequently verifies that guests, Associates and members of the public utilisingthe Communication Centre services are receiving service in line with HyattInternational standards.
经常亲自检查，以确保使用沟通中心服务的客人、员工及公共区人员得到符合国际凯悦标准的服务。
Ensures all incomingcalls are answered promptly, handled in a courteous and friendly manner, andare connected correctly.
负责向所有来电者提供友善、有效的服务。
Ensures the efficientand timely delivery of guest faxes, messages and mail.
确保正确处理所有客人的留言、邮件及传真。
Reports andco-ordinates all repairs and maintenance, to ensure proper maintenance of theCommunication Centre and all equipments.
报告并处理好所有的修理和保养工作,以确保信息中心和设备的正常运营。
Reports and rectifiesimmediately any systems or interface failure.
报告并及时纠正系统错误。