水疗前台接待 SPA Front Desk Agent

1.Handle external and internal call.
接听内外线电话
2.Schedule services for individuals and large groups using spa/salon reservations software system (Spa Soft).
用spa soft 给客人和团队做好相关的预定
3.Call guests to confirm date, type, time, and preferences for scheduled services.
打电话跟客人确定预定信息包括日期，护理类型，时间及喜好等
4.Answer questions about services available in the spa/salon to assist individuals in selecting a service.
回答客人水疗可提供服务的时间并让客人选择正确的护理
5.Check in guests for appointments by looking up name and checking a box to indicate arrival using the appropriate software (Spa Soft).
通过Spa soft 查找客人的名字来给预定的客人做签到
6.Advise providers of last minute changes or additions to schedule (e.g., different service, different guest, cancellation).
通知理疗师临时到店或突然增加护理的安排（不同的服务，不同的客人和取消等）
7.Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations.
客人到达时，为客人提供spa引领服务，如:更衣室、休息室和茶歇室的使用
8.Continually update the guest reservations/cancellations list by entering information in the reservations software system (e.g., Rio, SpaSoft) throughout the day.
根据客人的预定和取消信息及时更新预定系统
9.Answer questions about general property information and amenities.
回答关于水疗的信息和设施设备的问题
10.Resolve situations where guest has arrived but provider is missing or late by working with supervisor/manager to find another provider or reschedule the service.
通过与主管和经理的沟通和协商解决客人到店而没法提供服务的问题。
11.Finished spa daily report
完成水疗每日报表
12.Obtain and process guest payments for spa/salon services (e.g., cash, credit cards, gift certificates, master accounts, guest room accounts) using appropriate software (e.g., SpaSoft, Micros, Rio) and provide change as necessary.
获取和处理客人支付水疗、沙龙服务的方式，如现金、信用卡、礼券、微信支付，支付宝账户、客房账户等
13.Count and secure bank at end of shift.
下班前清点所有的付款
14.Balance, scan, and drop receipts with Accounting.
找零，辨认真假并和会计核对
15.Accept and log cash tips for employees.
为员工接收和记录现金小费
16.Promote and sell spa/salon services. 促销水疗/沙龙的服务项目17.Notify Engineering of spa/salon maintenance and repair needs 填写所有维修单并跟工程不跟进工程问题18.Report spa incident 报告水疗安全事故19.Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job. 确保员工都接受公司的核心价值，工作职责，以及技术和服务方面的培训20.Handle guest complaints by following the instant guest pacification procedures and ensuring guest satisfaction and problem resolution.运用简单、有效的方法缓解客人的情绪并解决客人的投诉，确保客人满意21.Promote and up-sell all services in an attempt to achieve spa revenue target. Maximize daily utilization and revenues. 宣传和推广所有的服务，增加产品的销售量，努力达到水疗的营业目标22.Provide service providers with an accurate daily schedule throughout shift. 每个班次要做好日常的工作安排;23.Successfully complete the training / certification process. 按时地完成培训计划;24.Review in-house guest list and be familiar with guest names and room locations.了解住店客人信息，熟悉客人姓名和房间的位置25.Ensure all the information inter in report, maximize spa daily revenue. 确保每天的信息都输入电脑，最大限度地增加每日的收入
26. Audit spa cash and revenue report
负责收银的帐目审核