礼宾主管 Concierge Supervisor

Perform all bellboy duties and the following duties 完成所有礼宾员的工作职责，及以下工作职责。
Answer guests' hotel and non - hotel inquiries 回答客人有关酒店以及非酒店的询问。
Make effective on-duty briefings to ensure staff are informed of hotel activities and operational requirements 有效制作值班简报，确保员工知晓酒店活动及操作要求。
Understanding of the hotel's daily activities and potential problems 详细了解酒店日常活动， 潜在问题。
Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events 详细了解酒店附近的各个地方，如：餐厅、剧院、购物中心、电影院、娱乐场所、银行、领事馆、车站及其他特殊场所。
Plan the arrangement and maintenance of the vehicle 计划车辆的安排和保养。
Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departures 为礼宾部员工准备工作计划，安排假日及休息时间，考虑并预计大型活动安排，特别是早到或晚到及离店的客人安排。
Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards 按照酒店标准，确保表格、小册子的供给。
Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests 处理客人送出的邮件、包裹邮资及货物。
Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed 按照酒店钥匙政策，确保客人钥匙、前厅保存的其他钥匙的顺序及安全。
Receive telephone calls and take messages for guests who are out, in accordance with hotel policy 按照酒店政策，在接到外出客人电话时，留言给客人。
Record incoming registered mail, telegram, parcel, telex in appropriate file 存档记录好客人的挂号信、电报、包裹。
Complete other tasks assigned by superior 完成上级布置的其他任务。