客房文员Housekeeping Clerk

POSITION SUMMARY职位概述
Responsible for cleanliness and service on assigned guest room floors during shift.
工作期间负责区域客房卫生和服务。
1.Work closely with the Reception to ensure correct room status at all times.
与前台接待密切合作确保任何时间内正确的房态。
2.Supervise and control all Housekeeping operations. Assist assign and supervise the supervisors in their work and assist if required.
管理和控制所有客房运行管理，分配和监督领班的工作并在需要时提供帮助。
3.Handle record and follow up on loan items and extra supplies to guests. Conduct monthly inventories of on-loan items, phones.
处理，登记和跟踪借出物品，每月盘点一次出借物品，手机。
4.Record status of daily attendance for all Housekeeping team members.
记录所有客房部员工出勤的情况。
5.Keep good communication with other departments.
同其他部门协调工作。
6.Ensure all work is done according to the department’s procedures and ensure the hotel’s regulations are being followed.
确保所有工作遵循管家部程序并确保酒店程序被遵守。
7.Identify VIP, regular and long staying guest, develop rapport to offer personalized service and assistance.
确认VIP客人,常住客人和长包房客人。建立良好关系并提供个性化和超值服务。
8.Responsible for strict key control.
负责严格控制钥匙领用程序。
9.Ensure guest needs and reasonable requests are met.
确保客人需求与合理的要求被满足。
10.Abide by the Hotel’s Policies and Procedures, Hilton Code of Business Conduct and the hotel’s team member Handbook.遵守酒店的工作政策及程序，遵守希尔顿的商业行为规范以及员工手册中的条款
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY工作技能技巧要求：
1.Good written and verbal skills.
良好写作和口头表达能力。
2.Guest oriented and able to confidently build and exceed the service standards.
以客户为导向，并能够自信地建立和超过服务标准。
3.Strong interpersonal skills and attention to detail.
良好的人际处理能力并关注细节。
4.Effectively understands and uses resources.
有效理解和利用资源。