Front Office Manager 前厅部经理

Maintain complete knowledge of 对以下几项有深度了解
All Resort features and services.
度假酒店所有的特色和服务
All room types, rates, special package and promotions.
所有房型、房价、特别套餐和促销活动
Daily arrivals / departures / room availability.
每日到店/离店/可用客房
Scheduled in-house group activities.
编排店内团队活动
Maintain complete knowledge of all Front Office department policies / service procedures.
对前厅部的所有政策和服务程序始终保持深度了解
Complete daily walk-through of Front Office department areas observing the following and instructing designated personnel to rectify any organization deficiencies.
完成前厅部日常工作的巡视，观察各岗位员工的工作表现，及时指出异常并指导改正
Colleagues management - numbers, appearance and attitude.
同事的管理 – 人数、仪容仪表和态度
Operational cleanliness and maintenance.
运营的环境整洁和维护
Check the team grooming and attire and ensure all are in alignment with Resort’s standard.
检查团队的仪容仪表和着装确保符合度假酒店的标准
Inspect all front of house and heart of house in relevant areas.
检查所有前场和后台的相关区域
Review and respond to daily operational demands as it relates to the Resort.
复审并响应度假酒店的运营需要