Reservations Manager 预订经理

Duties and Responsibilities 工作职责
· Monitor the daily operations of reservations（e.g. LNR/KNR/Wechat/Email/E-booking/Brand web online）
监督日常预订业务。(包括KNR/LNR/微信/邮件/TMC后台/官网直连)
· Control rooms inventory including allocation and reservations to areas of maximum yield and blackout dates.
管理客房清单，包括对最佳效益区的客房及禁止预订日期的分配和预订进行管理。
· Develop and conduct rooms based marketing activities
开展和实施以客房为基础的市场活动。
· Track sales programs/promotions/advertising and provide feedback as necessary to relevant departments
跟踪销售计划，促销活动，广告，并向相关部门提供必要的反馈。
· Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting
记录散客驱势，入住率记录和市场细分发展情况来协助预测工作
· Create and maintain allotments
建立并维护客房分配方案
· Record and analyze guest questionnaires on a monthly basis
每月对客户问卷调查表进行记录和分析
· Ensure accuracy of guest history and client profiles in Data Base
确保数据库中客人记录和客户资料的准确性
· Track market codes
记录市场代码
· Load and maintain rates in IHG reservation system
将房价下载至洲际酒店集团预订系统并进行维护工作
· Maintain rate in Website
维护网上房价
· Manage Hotel Bank and GDS close out/opening-up dates, if applicable
管理酒店银行及全球分销系统的开关日期 (适用的话)
· Complete weekly and end of month sales report
完成周、月销售报告
· Ensure all Groups are contracted
确保与所有团队签订合同
· Conduct market research and analysis
开展市场调研和分析工作
· Monitor and evaluate contemporary sales and marketing initiatives and trends
监测和评估现代市场销售活动及潮流
· Monitor and evaluate economic, political and social issues/changes
对经济、政治和社会问题及变革进行监测和评估
· Report on competitor activity
报告竞争对手的活动
· Participate in preparation of strategic plans for region
参与地区战略计划的制定工作
· Consider and comment on economic, political, social activity and trends which are likely to influence business outcomes
考虑并评论可能会影响业务结果的经济、政治和社会活动及潮流问题
· Access and assess sales and marketing data
进入并评估市场销售数据
· Works with superior on manpower planning and management needs
和上级一起进行人力规划和管理需求
· Create and manage rate code/rate category /profile/system maintenance
创建和管理价格代码/五字代码/档案，以及系统维护
· Inventory balance and management
客房库存平衡与管理，确保内网/外网各房型可同步售卖。
· Optimize all the channels ,e.g. Room type /Rate/Policy
优化各渠道，包括房型/价格/条款政策等
· Group pick up standards
根据实际运营操作/管理团队用房
· Upsell skill training ，in order to increase hotel revenues
增销技能培训，增加酒店收益
· Good communicate with operation team, ensure efficiency of work
与运营部门保持良好沟通，确保工作的高效性
· Works as a team, Synchronized with work skills/love/relationship/benefit/respect/Harmonious
团队合作精神，同步体现技能/关爱/情感/福利/尊重/和谐· Monitor the daily operations of reservations（e.g. LNR/KNR/Wechat/Email/E-booking/Brand web online）
监督日常预订业务。(包括KNR/LNR/微信/邮件/TMC后台/官网直连)
· Control rooms inventory including allocation and reservations to areas of maximum yield and blackout dates.
管理客房清单，包括对最佳效益区的客房及禁止预订日期的分配和预订进行管理。
· Develop and conduct rooms based marketing activities
开展和实施以客房为基础的市场活动。
· Track sales programs/promotions/advertising and provide feedback as necessary to relevant departments
跟踪销售计划，促销活动，广告，并向相关部门提供必要的反馈。
· Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting
记录散客驱势，入住率记录和市场细分发展情况来协助预测工作
· Create and maintain allotments
建立并维护客房分配方案
· Record and analyze guest questionnaires on a monthly basis
每月对客户问卷调查表进行记录和分析
· Ensure accuracy of guest history and client profiles in Data Base
确保数据库中客人记录和客户资料的准确性
· Track market codes
记录市场代码
· Load and maintain rates in IHG reservation system
将房价下载至洲际酒店集团预订系统并进行维护工作
· Maintain rate in Website
维护网上房价
· Manage Hotel Bank and GDS close out/opening-up dates, if applicable
管理酒店银行及全球分销系统的开关日期 (适用的话)
· Complete weekly and end of month sales report
完成周、月销售报告
· Ensure all Groups are contracted
确保与所有团队签订合同
· Conduct market research and analysis
开展市场调研和分析工作
· Monitor and evaluate contemporary sales and marketing initiatives and trends
监测和评估现代市场销售活动及潮流
· Monitor and evaluate economic, political and social issues/changes
对经济、政治和社会问题及变革进行监测和评估
· Report on competitor activity
报告竞争对手的活动
· Participate in preparation of strategic plans for region
参与地区战略计划的制定工作
· Consider and comment on economic, political, social activity and trends which are likely to influence business outcomes
考虑并评论可能会影响业务结果的经济、政治和社会活动及潮流问题
· Access and assess sales and marketing data
进入并评估市场销售数据
· Works with superior on manpower planning and management needs
和上级一起进行人力规划和管理需求
· Create and manage rate code/rate category /profile/system maintenance
创建和管理价格代码/五字代码/档案，以及系统维护
· Inventory balance and management
客房库存平衡与管理，确保内网/外网各房型可同步售卖。
· Optimize all the channels ,e.g. Room type /Rate/Policy
优化各渠道，包括房型/价格/条款政策等
· Group pick up standards
根据实际运营操作/管理团队用房
· Upsell skill training ，in order to increase hotel revenues
增销技能培训，增加酒店收益
· Good communicate with operation team, ensure efficiency of work
与运营部门保持良好沟通，确保工作的高效性
· Works as a team, Synchronized with work skills/love/relationship/benefit/respect/Harmonious
团队合作精神，同步体现技能/关爱/情感/福利/尊重/和谐
QUALIFICATIONS AND REQUIREMENTS任职要求
· There or more years of experience in a hotel reservation department or hotel sales and marketing setting with direct supervisory experience over a sales team. Strong knowledge of local businesses and business trends required. Must speak local language(s). Other languages preferred.
3 年及以上酒店预定部或相关工作经验，需具备直接管理销售团队经验，需要熟知本地业务及业务趋势，必须掌握本地语言，能同时使用其它语言者优先。
· Communication skills are utilized for a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
· Proficient in the use of Microsoft Office
精通微软办公软件
· Problem solving, analytical, reasoning, motivating, organizational and training abilities.
具有解决问题，推理，号召，组织和培训能力
· Proficient in English & Mandarin
熟练的英语及普通话