送餐部经理 Manager - In Room Dining

OUR PURPOSE AND CULTURE
We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.
As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.
THE TEAM
You will be part of the Food & Beverage team, reporting directly to the Assistant Director of F&B. This role leads the In Room Dinning department, working closely with cross-functional teams including Kitchen, Front Office, and Housekeeping to deliver seamless in-room dining experiences. You will manage a team including Assistant Manager, Team Leaders, Captains, Order Takers, and Waiters.
YOUR ROLE
As in Room Dinning Manager, you will oversee and manage all aspects of in-room dining operations. You will ensure exceptional guest service, operational excellence, and adherence to brand standards, while driving revenue growth through innovative promotions and effective team leadership. Your role is key in delivering personalized guest experiences that exceed expectations.
HOW YOU’LL MAKE THE PLACE
Lead daily in Room Dinning operations, ensuring service standards and procedures are consistently followed
Deliver exceptional and personalized guest experiences, handling feedback and resolving concerns efficiently
Train, coach, and supervise team members to enhance service quality, product knowledge, and selling techniques
Drive revenue through effective upselling, promotions, and achieving departmental sales targets
Plan staffing, schedules, and resource allocation to ensure smooth and efficient operations
Maintain high standards of cleanliness, hygiene, safety, and compliance with hotel policies
Work closely with other departments to ensure seamless guest experiences and operational coordination
Monitor financial processes including billing, cashiering, and reporting in line with company policies
COULD THIS BE YOU?
You are a collaborative team player who communicates effectively across all levels and departments
You bring experience in supervising or managing operations in a hotel or restaurant environment
You demonstrate strong attention to detail, accountability, and problem-solving capability
You have a passion for guest service and consistently deliver a professional and personalized experience
You are confident in leading, motivating, and developing team members
You are adaptable, proactive, and maintain a positive, “can-do” attitude in a fast-paced environment
You possess solid English communication skills and are comfortable using Microsoft Office tools
You uphold high standards of professionalism, integrity, and personal presentation
OUR BENEFITS
As part of our team, you’ll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, retirement benefits, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood.
OUR COMMITMENT TO YOU
At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI)strategy helps put these principles into practice.