Guest Experience Manager 宾客体验经理

Salary negotiable 薪资面议
MAIN RESPONSIBILITIES 主要职责
Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
在有关影响到对客人的服务及酒店运作的事件上，都上报总经理并与之保持交流。
Patrol all of the Hotel guest area, adjust the incorrect operations, recorded on the logbook.
每日巡查酒店所有客区，发现问题及时纠正，并记录在交接本上 。
Cooperates, coordinates and communicates with other hotel departments as required.
按照要求，保持与其他部门的合作及交流。
Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
确保到酒店的客人都受到及时关注。
Responds to guest needs and resolves related problems
对客人需求作出反映，解决相关问题。
Collect and record the guest comments on the logbook，guest experience will be shared with hotel management team upon morning
briefing.
收集并记录客人意见建议，第二日汇报给酒店管理层。
Prepare welcome cards for VIPs guests, ensures them receive special attention.
为重要客人准备欢迎卡，确保他们都受到特别关注。
Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their
implementation.
拟制一个全面的，以客人为中心的部门标准，监督员工执行。