GRO 宾客关系员

岗位职责：
1. Assist the Guest Relation Manager to ensure effective daily operations ofGuest Relations operation. Maintain lobby presence to keep close monitor ofdaily Guest Relation operations ensuring all guests are attended to promptlyand efficiently by Guest Relation colleagues.
协助宾客关系经理确保客户关系部的日常有效运作。保持大堂的存在，密切监控宾客关系的日常运作，确保宾客关系同事及时有效地为所有客人服务。
2.Offer warm welcome and greetings to all people entering hotel via hotelmain entrance area.
以热情友好地态度在酒店入口/前台欢迎所有进入酒店的宾客。
3.Offer assistance to all people entering the hotel. Answering questionsand directing people to their destinations. Example: escorting people fromLobby to check in area, from lobby to Niccolo Kitchen or Bar62, from Lobby toFitness center, from Lobby to function rooms.
协助所有进入酒店的宾客，回答客人可能产生的问题并提供指引。例如：引导宾客从大堂至前台，至欣厨酒吧，至健身中心，至多功能厅。
4.Review DailyVIP arrival list, as mentioned above. And Ambassadors are fully responsible for VIP Reception, In RoomC/I and farewell.
熟悉每日抵店贵客的名单，根据上述描述，全程负责贵客的接待，房内入住办理及欢送。
5.Inspect VIProoms and ensure that amenities are delivered on time.
检查VIP房间，确保舒适设施按时送达房间。
6.Main working area is focus in the lobby. Assistant Guest RelationsManager/Director of Guest Experience to follow up on the cleanliness, fixlights and fixtures in the lobby. Have a proper display of hotel brochures andtariffs and promotional pamphlets.
大堂为主要工作区域，协助宾客关系经理/宾客体验总监跟进卫生、灯光及物品修缮的相关事宜。适时地展示酒店的产品手册、价目册、宣传册。
7.Handle basic guest requests and takes personal responsibility to ensurerequest is met by following up with relevant departments.
处理宾客基本要求并主动承担责任让相关部门及时跟进以满足宾客需求。
8.Review arrival information on a daily basis: VIP, Discover members,Regular guests, Groups, Special requests etc.
熟悉每天的抵店信息：重要宾客、探索之旅会员、回头客、团队、特殊需求宾客等。
9.Maintain a high level of product and service knowledge in order toexplain and sell services and facilities to guests
熟知酒店产品知识及服务技巧以便向宾客介绍并推广酒店的服务和设施。
10.During workinghours, the Guest Relation Officer must be present in the lobby.
Morning Shift: 0730-1600
Afternoon Shift: 1430-2300
在工作时间，宾客关系主任必须出现的大堂。
早班：0730-1600
中班：1430-2300
任职资格：
1.Minimum 3 years’college education
至少三年大专
2.Hospitalityrelated (Preferred but not required)
相关服务行业（非必须）