西餐厅副经理

Oversee the Implementation of standards as detailed in the departmental standards and procedures manual.
监督部门工作标准和程序手册中列出的各项规范的贯彻执行。
Adhere to opening and closing procedures
遵守开始营业和结束营业的程序。
Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc
有效的进行交接班说明会，确保所有员工了解重要客人，特殊活动，每日特价，重点是推销某些产品等。
Personally meet and farewell a minimum of 80% of your customers
亲自迎送80%以上的客人。
Encourage and motivate staff to provide optimum service during all shifts
激励在岗员工为客人提供卓越的服务。
Develop and implement Food and Beverage Promotion Calendar and products in restaurant
在餐厅制定和执行餐饮产品促销活动日历。
Works with Director of Food and Beverage with manpower planning and management
和上级领导一起进行人力规划和管理需求。
Works with Training Manager in preparing monthly training plan
和餐饮培训经理一起制定月度培训计划。
Conduct competitor analysis
对竞争对手进行分析。
Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile
与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况。
Anticipate market changes and review operations when necessary
善于预测市场的变化情况，并在必要时审评运营工作。
Manage customer database and utilize effectively
管理顾客数据库并有效的加以使用。
Encourage and inspire team members to provide guests distinct experience in creative ways.
运用有创意的方法来激励、鼓舞团队成员为宾客提供独特的体验。
Cross check guests through evaluations and comments get the feedback, know how to improve guest satisfactions.
抽时间与宾客进行互动，获取反馈，了解员工提升宾客满意度的渠道。