礼宾部经理 Chief Concierge

1.礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。对于无法立即处理的投诉和提出的问题，应汇报上级，并迅速跟进及时反馈结果。
2.确保所有员工遵循品牌承诺并始终提供优异的对客服务。
3.确保所有礼宾部员工和司机熟悉掌握酒店的产品知识及服务标准。
4.贯彻集团统一的顾客认知程序并维护相关的顾客信息数据库。
5.确保礼宾部，司机班，大堂和入口区域均有条不紊地运作并实现酒店的品牌承诺。
Job Description:
1.Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
2.Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
3.Ensures that all Concierge and Transportation associates are familiar with the hotel’s products and services.
4.Implements consistent guest recognition programmers and maintains a relevant guest history database.
5.Spends time in Concierge, Transportation, Hotel Lobby and Entrance to ensure that both areas are managed well by the respective team and delivers the brand promise.