Duty Manager 值班经理

Responsible for the accurate, courteous and efficient reservation check-in/check-out of hotel guests.
负责酒店客人的准确、礼貌和有效的订房登记。
Process all payments according to established hotel requirements.
按照既定的酒店要求处理所有的付款。
Perform night audit in accordance with predetermined standards.
根据预先确定的标准进行夜间审计。
Resolve guest complaints and monitor/ensure there is ongoing satisfaction.
解决客人投诉并确保客人对处理结果非常满意，并跟进客人入住期间的满意度。
Ensure Front Office staffing deployment is appropriate with business volume.
在工作中合理安排及调整前厅部人员配置，适应当日运作需求。