总机宾客关系员（无夜班） Communications GRO

Job Summary:
The position of the Communications Guest Relations Officer is considered the employee line level of Front Office Department. It provides spontaneous services and handles all guest services activities in the Communications in accordance with objectives, performance and core standard established by Four Seasons Hotels. 通讯部宾客关系员属于前厅部的一线员工。根据四季酒店的目标、绩效、核心标准，通过对通讯系统的灵活操作，积极主动地为顾客提供服务。
= Answers and directs phone calls request and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
遵循四季酒店的政策，以高效率、有礼貌、职业化的工作态度来最大化满足客人需求。应客人的需求，接听电话、转接电话、收发传真等。
Job Required:
Reading and oral proficiency in English and Chinese language.基本中英文的口语及阅读能力。Must be willing to perform shift work.能够接受轮班工作。Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints.与客人互动要永远保持最高水平的好客和专业精神，尽最大可能去满足客人的个性化需求，解决客人投诉