预定文员 Reservation Agent

RESPONSIBILITIES职责:
Responsibilities职责:
Administration
Answers calls returns e-mails and voicemails. Assists guest in booking reservations, by providing
Superior property knowledge.
Audits OnQ PM for reservations accuracy. Looks for special requests, coding issues and billing requirements.Reviews actualized rooms for potential billing errors.Reviews group pick up, assist in ensuring proper availability. Monitors and charges No Shows and late cancels daily.Reviews and audit third parties and consolidate.Assists management by booking transient reservations.


Organization / Training
Ability to effectively deal with internal and external guests, some of which will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts.Basic math skills including the use of a calculator and excel.Ability to listen and effectively comprehend the English language.Assist with Front Desk operations as needed.Initiate and prepare reports as needed.Assist in other administrative duties as needed.

Communication / Relationships
Maintain good relationship with competitors.Ensure regular communication meetings / weekly meetings are held within the reservations team.Maintain a high level of communication with major sources of business and advise the management of feed back if necessary

Duties and others
Ensure all activities and traces are followed up on in a timely manner and results of such recorded.To assume other duties as delegated by the Reservations Manager/ Revenue Analyst